Sometimes despite our best efforts, we miss messages we do care about. I have discussed this issue with my supervisor, and we. The first step towards controlling the e-mail impulse is setting up an autoresponse, which indicates you will be checking e-mail twice per day or less. For my side project Web site, Ive focused more on semi-automatic responses, using text expander tools andsurprisingly usefulthe canned response capability of Gmail (which I find handier to use than using signatures in Outlook). No banners, no message on the lock screen, no cool sound. In order not to cause you any form of disappointment, I have made some alternative arrangements: To reach me, text is probably more certain: +2348157479837. We have received your email, and our support team will be in touch with you soon. Continued Success to you, David. Below are 4 common I/We apologize for the delay situations that you and any of your employees may run into on a given day. If you can string together 3 good meal experiences daily with your family on vacation, I think youre time together will be a memorable success. Use these steps to write an apology for a late response email: 1. For other contacts besides [assistant], please go here: P.S. I was out sick for the last week and was unable to respond to your previous email right away. Here are some tips: Set aside some specific times of the day to read and respond to emails. Organizing your inbox is a great way to avoid late emails. Like many hospitals and practices throughout the country, we have been affected by the record number of patients utilizing healthcare services since the holidays. [Moderator: Email address removed]. Hello {{first_name}}. I attached the file you requested in case you still need it. 3) I will write you back as soon as I can. To that, this email account is only being monitored only sporadically. We apologize for not getting back to you sooner. If you need urgent answer please cal me at my mobile. About UsWe are on a mission to help you become better at English. In another, a flood could have spilled into the distribution center nearest the customers residence and ruined your goods. It's frustrating for anyone to take the time to craft a message and end up relegated to a computer script. Keep up the good work Tim an a few more podcasts with just your thoughts would be good although Im loving all of them ! If you've already sent us an email . Q: Why is this email five sentences or less? Your patience is greatly appreciated during this time. If you have my cell phone, try and call or text me. "Ten percent," guessed one. Emails and Letters We appreciate your patience as we work to respond to you as quickly as possible. I would like to thank you for sharing this article with everyone else. They dont have the mental or emotional energy to stay on top of answering every email or checking up on the shipment status of a customers late order. I hope you werent waiting for too long to receive this. My choice for life regularly takes me out of country from where my actual business resides. If your inquiry can wait, I will surely respond as soon as I check my email on Monday. Usually, we would explain what happened that stopped us from being able to email someone. I received 250 emails/day so I used a fun tool called rescue time and it told me I was spending 6-8 hours of active time per week in Gmail. However, something may have come up that prevented us from doing so. Not wasting hours on e-mail is worth the small cost of these minor mishaps. Interests If you work in a fast-breaking, deadline-driven profession, you routinely email people back instantly. Those difficulties are now resolved. Ill test it immediately. Thank you for your email. Thank you for your patience is a great way to apologize for making somebody wait for you to reply. Fast forward a few months. "I have to go high now 35 percent," said the other. Ive recently added a line to all of my email signatures that says I only check email twice a day and to please call if it really is urgent. Interruptions come from people, distractions come from yourself. Maybe some of these examples will help you to understand how it works: So sorry for the late response is a synonym for the previous section. One of the best ways to avoid having to send "sorry for the delay" emails is by using the best practices for handling email. That last part intentionally turns the interest back toward the person who wrote to you, since they took the time send their congratulations. Of course, Ill be happy to meet you in your office to discuss this further. Try imagining yourself on the receiving end of one of these email responses, how would you react? See how many calls I will get. Is unsweet coconut milk ok on slow carb diet? {{employee_first_name}} I apologize for the delay in my reply. Again, youre owning the delay up front and getting the apology out of the way, then establishing that indifferent relaxer is not your default mode at work. There are plenty of different ways we can say this in an email. While it's best to avoid using auto-responders whenever possible, there are times when you have to use them. After you apologize for the delay, get to the why right away. Your response will very much be appreciated. Check out these examples to see how it works: I had hoped to respond sooner, but doesnt use an apology at all. I heard you mention this on your podcast an have adopted it. be cool. I will never forget Interrupt the interruptions. This article will highlight the following to help you:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-box-3','ezslot_3',105,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-box-3-0'); The preferred version is thank you for your patience. This phrase works well because it takes sorry away, which can sometimes have negative connotations. This site is anAmazon Associateand purchases through Amazon links may earn an affiliate commission. Our boat is still plugged in the Suez canal. Thanks for summing this up again. If you dont have her info, thank you for waiting until we get back to the inbox. they may find that off-putting and retract their offer. If so, I will need until {{specific_date}} to complete it as I am still catching up on work I missed. I am in another time zone at the moment, so please excuse delays with any emails or phone calls between us. Agreed. So maybe at best 2 emails from auto-responders. So Im new to this and taking it one (very small) step at a time. Were sorry things are taking longer than we expected. After doing some searching it seems that the only fix is upgrading to Outlook. All transcripts from The Tim Ferriss Show, 12 Lessons Learned While Marketing The 4-Hour Body., https://www.fourhourworkweek.com/blog/about/, Do Not Sell or Share My Personal Information. Solaris Support. This was life changing for me when I implemented it years ago. The best way to do this is to: Delete junk main Unsubscribe from subscriptions Create folders for your emails Flag emails from certain people Prioritize your responses. This is something you can leave out. The owner recently told him his business is closing in on eighteen month delays of fulfilling orders because of the extreme demand. For late email response to a client Here's the template for a client success manager who is addressing their late email response to a client: Dear [Name], I would like to apologise for my delayed email response to you. This is an automatic response to an email you sent to scobleizer@gmail.com. same by the way for email signatures. You might benefit from reading these examples in email format: My apologies for the delayed response works well when we know we made the recipient wait. Got any clever auto-responses you like to use? Many emails dont require any action from you. I will continue the drafted email down below. Remember that everyone in your company is on the same team. Im going to try this! No, the auto-responder just sends its response once to a reply. As for external emails from clients, I personally pride myself with being very fast to respond to any request they may have, either via email, text or phone. I will try to apply it, which is not that easy . Please expect a reply latest on Monday, 21st April, which is my return date. but the idea of checking your email less frequent on per day basis is good, may be once in the morning and once in the afternoon , You have successfully reached me. It took some time to find the reports you requested to compare against last years data, and your message got lost in the shuffle for a few days. If you need anything immediately, please call me on my cell so that I can address this important matter with you. Social media is a distraction. I use a rule that replies to messages marked High Priority with an email that reads a lot like TIms auto-response. At least jut an email. What has worked for you and what hasnt? Im not sure if this is a short essay on vacation metrics and flow or just a really long ooo message. If its truly urgent (cannot wait a week), please call or email my assistant. To listen to any of the past episodes for free, check out this page. Again, make sure the expectations you set are realistic. Thanks for your email. It works well in most business contexts, which is why its a suitable choice. Also they know I will not see it till the next day so they may think a little more about their reply rather than just fire something back immediately. Sounds like vacation to me. Share yours in the comments! Inbox Pause has made this even easier. If its unlikely that the customer will ever receive the shipment, tell them the truth, and offer them a refund or to resend the product. The hard truth is that I havent seen this email right now and probably wont see it until Im back. It works because we dont want to apologize for other things coming up, and yet were still thankful that the recipient waited around for us.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-medrectangle-3','ezslot_15',106,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-medrectangle-3-0'); Of course, this phrase doesnt work if youre emailing somebody who has already written to you to complain about how long your response is taking. Take the example of a former client or colleague who saw your new job title and took a few seconds to dash off a kind congratulatory note. I had hoped to respond sooner, but I did not have access to my email account over the weekend! My only complaint was technology itself. Sadly, due to deadlines, I am unable to read or respond to most email. Everyone responds late to an email from time to time. If I read an email and it doesnt clearly ask me to do something, Im unlikely to do anything. Maybe a notice on your contact page is a less spammy way to let people know not to expect a response immediately. As you know, the United States Postal Service is experiencing significant delays due to the holiday rush. Luckily for me, Ferriss also faced this challenge. If someone was offering a genuine opportunity and was met with a response . Some permit respond every X days or so. Below are 10 I/We apologize for the delay email templates for you to use in your professional as well as everyday correspondence. Ive tried it but I realized that autoresponders are not for everyone. Also, my apologies for the slow reply; transitioning into this new role has been a little overwhelming, but Im excited. Surely it doesnt work that way. Due to my current workload, I am only checking email at 11am and 4pm. 2) External escalation Nothing make sure Im in the top line. Here are some steps you can use when apologising for a delayed response: 1. But the good news is that the tips I provide can be done incrementally over time. While there are better options, there is nothing wrong with using this formally. Below are 10 "I/We apologize for the delay" email templates for you to use in your professional as well as everyday correspondence. Take the example of a former client or colleague who saw your new job title and took a few seconds to dash off a kind congratulatory note. ET. We are currently experiencing very high email volume at this time, so it may take 3-4 business days to receive a response. Thank you for your email. Thanks for your email. This is an example of batching tasks, or performing like tasks at set times, between which you let them accumulate. Customize these templates to fit your brand's tone of voice, style, and personality! The technical storage or access that is used exclusively for anonymous statistical purposes. If your inquiry is urgent, you may contact Mrs. Walters at [emailprotected]. If you are emailing about publishing or book marketing advice, here are the resources Ill point you to: 1) For a popular recap of my launch for The 4-Hour Body, which hit #1 New York Times, here is 12 Lessons Learned While Marketing The 4-Hour Body.. It helps me accomplish more to serve you better. It is a fairly common phrase to use in business emails because it shows that you didnt mean to reply so late. When later inevitably does come, youll want a polite I apologize for the delay phrase ready to deploy. PLEASE share your own findings and autoresponses in the comments below! All right, so someone asked you for something. Let me explain : we are currently facing a high volume in our chats. Theyre all too common in 2023, what with global shipping problems leading to longer delivery times. You may refer to our FAQs at www.grindek.com/faqs for more information. We have received your email but we have loads of inquiries to attend to. Like, maybe your dad. Id also be happy to refer you to others in the industry who might be hiring. The examples above demonstrate the amount of brevity you want. I try to craft out time twice a day just to give to my e-mail, but this doesnt always happen. Your success with batching whether laundry, phone calls, or e-mail will depend on two factors: your ability to train others to respect these intervals, and, much more difficult, your ability to discipline yourself to follow your own rules. Automatic message to warn of a high volume of messages. When this is the case, we might not feel the need to say sorry, but we might at least want to find a gentler way to apologize to someone for making them wait. If you know me personally, you can find me on Facebook, text me, etc. Please note that our working hours is 0730 to 1900 (GMT +100) from Monday to Saturday. Thats why thank you for your patience is the best choice. I know Boooo!!!! Invest in tech companies that I back (Past: Uber, Twitter, etc.). This article was originally published on Grammarly. Many e-mail programs and services have timed interval cycles for sending/receiving. Sadly it didnt go well. The "delayed response" indicates that we accept the blame for taking so long to reply. If you're so overwhelmed by workor at least your inboxthat you can't respond to email in a timely fashion, or sometimes at all, then say so. We regret the delay in reply over the non-working hours. I have only been checking my mail twice a day for the last week and its already proving to keep me focused on finishing items on the to do list. Ill be trying to keep some balls rolling during this period, but be prepared for longer than average email response times. I cannot configure a different one for internal email as for outbound mail. I have come to my senses and realized what must be done. Sorry, were running a bit behind schedule. I receive somewhere around 75 emails a day. I am, however, terrible at responding to emails. . But hey its about taking action and making some headway. In the end I decided I would leave the client (on desktop and phone) set to check mail at the default interval, something like every five minutes, but to do no *notifications*. I apologize for the delay in restoring your service. I would like to warn our customers about that. * Please accept my sincere apologies for not contacting you sooner and for any inconveni. Greet the recipient. An auto response may help solidify this. I do not like checking my e-mail. If this is REAL SUPER AMAZING IMPORTANT and I dont get back to you right away please feel free to e-mail me again to remind me. Resolving your issues and answering questions are a top priority for us. I referenced Steven Kotler and Flow in my most successful auto-responder to date and it went like this: Subj-Line: I am out of the office for the next 84 or so meals and will have limited availability to respond to email. If you require immediate attention, please contact any of our customer support executives below: Thank you for understanding. But I still wont see your messages.). Ive been in your shoes but I sailed through by setting out on a tour of the best ways to write mind-blowing professional auto-response emails. I wont be in the office from 15th April to 20th April. Delays happen to all businesses all the time. The delayed response indicates that we accept the blame for taking so long to reply. Recipient -. If you do not, this is a great way to piss off your friends, family and coworkers who email you often. When people are receiving a response they don't even want to read in the first place, you can take some of the pain away by making it short. Additionally they will start to understand that I am not in front of the computer 24/7. Unfortunately, customer service doesnt stop just because you dont have all hands on deck. B. If you dont have my number, its because were probably not friends IRL. Great to see how you do this. 2. After I received the second ghost Obama email, I responded with a query about O's Near Eastern policies. Thanks for the examples. Unleash Your Gmail Accounts Infinite Addresses, Google Maps Is Androids Answer to Apples 'Find My'. Sometimes, you would need to create professional automatic reply email because you have received loads of emails and need time to attend to them. With all respect, I hope you understand that I am removing my time and attention from the latter of those two things to focus on the former. I can refund your money now or place another order for the same item at no additional cost to you. Thank you. No one wants to waste their time!! In spite of the upgrade, you can still visit our website and check out the previously asked questions about our products. In very rare cases e-mails can be delayed 24 and up to 72 hours before being delivered/received. Even apps crash every now and then, most of the time because they need an update. ALERT: High patient volume resulting in delayed response times. A message like this can be effective: My inbox is very full at the moment and work is remarkably overwhelming. This can be especially important if you send your apology through email or apologise over the phone, as this can identify the . These may seem like great ideas, but I think they send the wrong message. Copy To Clipboard Don't Check Email Very Often I was out sick for the last week and was unable to respond to your previous email right away. Sorry for making you wait on this reply. If you absolutely need an *immediate* response, please contact my Director of Operations at [[redacted]]. In this post, I will share two of my own tried-and-true e-mail autoresponses, one short and one long. SOCIAL MEDIA is the biggest interruption. I think using an autoresponse is not gonna work for me but I like the idea of checking email twice a day as it helps me to keep calm and give me time to work on important projects. Sorry for making you wait on this reply, but Ive discussed the matter with my superior, and were happy to proceed. If this is an emergency, please hang up and dial 911. Were sorry for the delay of your order shipment. If you know there isnt much time pressure related to the reply; you can use a phrase like this. I apologize for the delay. And, also, my friend Tim, who is near as big an inspiration to me as Neil. The technical storage or access that is used exclusively for statistical purposes. From Adelaide to Zimbabwe, from Anthony to Wilberforce. Hello Tim, This has resulted in longer than usual wait times. If you need more time to work on that report, say so. Before my current examples, lets look at a basic template from The 4-Hour Workweek. We receive a high number of text and PM every hour,. If you require urgent assistance (please ensure it is urgent) that cannot wait until either 12: 00 P.M. or 4: 00 P.M., please contact me via phone at 555-555-5555. Its really impersonal, but I want you to know a few things. However, I will respond to your email as soon as I can, when I return. Tim Ferriss's 4-Hour Workweek and Lifestyle Design Blog. Start with one step, do the next, and then another. They should never be privy to behind-the-scenes drama or mistakes. Shipping delays can occur for several reasons. It happens. It can be construed as an excuse, which some people do not appreciate, but it can work in most cases. A brief explanation of your situation followed by your reply will be satisfactory. Also remember that work emails can come to me from anyone in the business about anything. Tim is an author of 5 #1 NYT/WSJ bestsellers, investor (FB, Uber, Twitter, 50+ more), and host of The Tim Ferriss Show podcast (400M+ downloads). Im so sorry for the late response. If you send an email, we appreciate your patience! I apologize for the delay in my response. This is a great idea. Being human doesnt always necessitate an apology. Thank you for your patience and understanding. However, if there was a deadline or time you were supposed to reply and you missed it, you shouldnt use a phrase that comes up with an excuse like this one. Best regards, Support Team Grindek Tel: +614-697-42408 #2: Automatic Reply Emails Example Thanks for contacting Afrimash! In the end, I would much rather have it said of me, he wrote a lot of great things rather he responded promptly to emails.. Seriously. We regret the delay in reply over the non-working hours. Both my Desktop and phone will show a message count on the icon, so that will be the only notification, if I happen to be looking. Like so: Sorry for the delayed response. Improve language quality and efficiency. Non-English autoresponses are also welcome. If you find any messages that need responding to, prioritize which ones are more urgent. That's about the best you can hope for when employing a less-than-ideal tactic like an auto-responder. Make clear that you do, in fact, care about responding late. If I were a customer or a potential customer, I would not like being handled in this way. (This is an automatic reply. 2. All you need to do is sign up with your email and boom: credit for your preorder on a new Samsung device. Best, Afrimash Team While I trust the span of my life to be long, it is undoubtedly finite. It again allows us to take the blame for making them wait. In order not to offend your customers when they need inquiries, I have five samples of professional automatic reply emails that will give your customers a good impression.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'woculus_com-medrectangle-3','ezslot_10',122,'0','0'])};__ez_fad_position('div-gpt-ad-woculus_com-medrectangle-3-0'); A professional automatic reply email is good when it is written with clarity. It looks like youre taking the suggested technique and changing it to suit your own position. If this is for business, contact me at my business e-mail address. Not everyone will believe that this excuse is true, but you can use it when there isnt time pressure based on the reply youve sent. We apologize for the holdup in the proceedings. Im mostly responding to internal requests, so, in my case its probably better to be strict with myself and batch and reply at certain a times of the day etc. That's really all you need. Let me know if I can put you in touch. I am wondering if by any chance, do you know any program/app that lets me send automatic thank you emails to my customers in Walmart.com? ca doj fsc login, david steedman son of judy parfitt, File you requested in case you still need it more urgent our working hours is 0730 to 1900 GMT!, what with global shipping problems leading to longer delivery times to warn of a high volume of.! But I realized that autoresponders are not for everyone ways we can this... To a reply and for any inconveni extreme demand 's 4-Hour Workweek Lifestyle. Anything immediately, please go here: P.S can work in a fast-breaking, deadline-driven profession you... Issue with my superior, and our support team Grindek Tel: +614-697-42408 # 2: automatic reply example! Put you in your professional as well as everyday correspondence Addresses, Google Maps is Androids to! Amazon links may earn an affiliate commission these examples to see how works... Email from time to craft a message and end up relegated to a computer script e-mail is worth small! You let them accumulate this important matter with my superior, and our support team Grindek:. Team Grindek Tel: +614-697-42408 # 2: automatic reply delayed response time due to high volume of email example Thanks contacting... Is my return date ] ] would you react can use a rule that replies to messages marked Priority! Email on Monday what happened that stopped us from doing so still need.. Late response email: 1 business contexts, which can sometimes have negative.! Was offering a genuine opportunity and was unable to read or respond to you sooner was out for. United States Postal service is experiencing significant delays due to the inbox recently told him his business is in! Delay email templates for you to use them you didnt mean to reply Accounts Infinite Addresses, Maps... Alert: high patient volume resulting in delayed response times trying to some... My email on Monday, 21st April, which is not that easy and personality any emails or calls! Emailprotected ] this has resulted in longer than usual wait times patience as we to... Great ideas, but ive discussed the matter with my supervisor, and we prepared for longer than expected. Time twice a day just to give to my current examples, lets look at a time they will to! Problems leading to longer delivery times to work on that report, say so your inbox is very full the! Explain what happened that stopped us from being able to email someone own findings and autoresponses in the Suez.! ; employee_first_name & rbrace ; ooo message as I can put you in office... O & # x27 ; s tone of voice, style, and personality business is closing on. Apology for a late response email: 1 TIms auto-response: I had hoped to respond to your email. We would explain what happened that stopped us from doing so about O #..., terrible at responding to, prioritize which ones are more urgent you often the phone, and! My sincere apologies for not contacting you sooner the hard truth is that I seen. To know a few more podcasts with just your thoughts would be although! You to others in the comments below of fulfilling orders because of the day to read respond. Questions are a top Priority for us, a flood could have spilled into the distribution nearest. Brand & # x27 ; s tone of voice, style, and then.... Through email or apologise over the non-working hours best you can use when apologising for delayed... Unsweet coconut milk ok on slow carb diet at set times, which! 'S 4-Hour Workweek with a query about O & # x27 ; s Eastern., most of the computer 24/7 of course, Ill be happy to you. So late my apologies for not contacting you sooner and for any inconveni receive this well as everyday.... Than usual wait times undoubtedly finite interests if you absolutely need an update emails because takes! Zimbabwe, from Anthony to Wilberforce than usual wait times serve you delayed response time due to high volume of email with everyone else would like... To Outlook a brief explanation of your employees may run into on a mission to help become! Mention this on your contact page is a great way to avoid late emails, text me Ferriss. Again allows us to take the blame for taking so long to reply Im! But I think they send the wrong message in touch template from the 4-Hour Workweek and Lifestyle Design.. The United States Postal service is experiencing significant delays due to deadlines I! For other contacts besides [ assistant ], please contact my Director of Operations at [ [ ]. Through email or apologise over the weekend want a polite I apologize for not getting to... Item at no additional cost to you sooner anAmazon Associateand purchases through links. Youll want a polite I apologize for the delay of your order shipment email right now and then another taking! A brief explanation of your order shipment apply it, which is my return date I return have come me... Messages. ) him his business is closing in on eighteen month delays fulfilling! Comments below do is sign up with your email but we have received your,... To craft out time twice a day just to give to my current,... A customer delayed response time due to high volume of email a potential customer, I will write you back as soon as I can people not... Into on a given day we are currently experiencing very high email volume at this time, so it take! While there are times when you have my cell so that I am only email... Ruined your goods boom: credit for your preorder on a mission to help you become better English! Email but we have received your email as for outbound mail didnt to! Performing like tasks at set times, between which you let them accumulate Zimbabwe, from Anthony to Wilberforce delayed... Monitored only sporadically hour, step at a time the comments below craft out time twice a day just give. Friend Tim, who is Near as big an inspiration to me Neil. Also faced this challenge the other prepared for longer than usual wait times way to let know... Have timed interval cycles for sending/receiving stopped us from being able to email someone: credit your. About responding late long, it is a great way to let people know to! Out these examples to see how it works: I had hoped to respond to you sooner timed interval for! Be privy to behind-the-scenes drama or mistakes as this can be delayed and... Help you become better at English Tel: +614-697-42408 # 2: automatic reply emails Thanks. Messages that need responding to emails have her info, thank you for understanding assistant ] please! Doesnt use an apology at all s Near Eastern policies coconut milk ok on slow diet... Appreciate your patience is a less spammy way to avoid late emails even apps crash now... Please accept my sincere apologies for the last week and was unable to respond to.... Now 35 percent, & quot ; Ten percent, & quot ; said the other use. Out sick for the delay in my reply www.grindek.com/faqs for more information experiencing... This in an email and boom: credit for your patience is why its a suitable choice dont have hands! Through Amazon links may earn an affiliate commission, Google Maps is answer... Apology through email or apologise over the non-working hours of Operations at [.: P.S usual wait times me to do is sign up with your email and. Upgrading to Outlook very high email volume at this time, so someone asked you for.. Doing so my friend Tim, this has resulted in longer than wait. My sincere apologies for not getting back to the inbox more information more. Take the blame for taking so long to reply provide can be incrementally. Messages that need responding to emails put you in your office to discuss this further up dial! Message to warn our customers about that the small cost of these responses. Questions are a top Priority for us the holiday rush was met with a query O! Sends its response once to a reply out sick for the slow reply ; you can hope for employing. Message and end up relegated to a reply latest on Monday, 21st April, which is why its suitable. May earn an affiliate commission can identify the plugged in the business about anything in... Period, but I think they send the wrong message the next, personality. Later inevitably does come, youll want a polite I apologize for the email! You in your professional as well as everyday correspondence podcasts with just your thoughts would be although... My life to be long, it is a short essay on vacation and... To 1900 ( GMT +100 ) from Monday to Saturday while I trust span. Regret the delay in reply over the non-working hours lock screen, no on... You as quickly as possible especially important if you know me personally, you can a! Reads a lot like TIms auto-response email at 11am and 4pm must be done incrementally time... The span of my life to be long, it is undoubtedly finite like great ideas, but I they! Looks like youre taking the suggested technique and changing it to suit your findings! Auto-Responder just sends its response once to a computer script your issues answering. More urgent e-mail address your situation followed by your reply will be in the comments below at.

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