Reboot ATM: 9721124: Paper jammed: 1. Read the CDU version to check CDU CST note index2. of dispensed notes that software counts is not matched to it cash dispenser, 1. Reconfigure denomination 2. Check host. 9:00 AM 5:00 PM (CST) To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Verify that version of Mini-Bank Software matches host processor. Do RESET at Operator Function. Something is detected in C31AB sensor before dispensing bills. 1. Reboot ATM 2. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check the status of setting paper. Check vault door switch. Check the notes in cassette #1, 1. Call your attendant. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check second Dip Switch in CDU B/D3. Check notes dispensed and rejected 2. Reboot ATM. Remove any jammed paper from the printer. Verify the quality of the cash. Check notes status in the reject box 2. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Remove a jammed note on the gate 2. 6. Initialize. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). 2. 4. CS3A sensor detects note in delivery path before CDU dispenses. 2. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. 3. Otherwise try the reset button or have the printer serviced. Verify connections to NS4 sensor. 9701111: BCC error of EPP: Check BCC logic of EPP. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. 1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check Main Motor Encoder Slit 3. Something is detected on CS31A, CS31B sensor during initialization. 2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove jammed notes on Cash Dispenser return path 2. Check notes in Reject Box2. Remove notes on CS2 sensor 2. 1. In case the number of notes detected outlet sensor(CS13) is more than required notes. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. This may require special software and cannot be done over the phone line. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Check the thermal printer head and change if necessary. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Remove the remaining notes at a sensor in front of the CST 2. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Look in error summary for D1800, D2000. Remove note from the CDU delivery path. 1. For Use with 6000K Keypads only. Check the Cash Dispenser received command 2. Check the Reject Analysis, this may help determine the cause. Both sensors must be blocked for this error to occur. Check notes index value, 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Both sensors must be blocked for this error to occur. 20002. Check the status of Black mark sensor.2. Check communication cable 3. Replenish receipt paper in paper charger 2. Remove note from the CDU delivery path. Short delivery time: most parts is in stock 5. Check the status of sensor and its connector, 1. Follow the master password reset process for the ATM. Remove notes from the reject bin and try the Cassette Total function again. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Phone line is in use or is being shared with another phone device (FAX, POS, phone). The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. 1. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Check second Dip Switch in Cash Dispenser B/D3. Check the transaction from the host and try again. Corrective steps: 1. Read data of ?Read Double Sensor? This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Check the catcher inside cassette #2 guide. Remove note from the CDU delivery path.2. Check transaction with the processor. If error is persistent the dispenser may require service. Check the status of setting paper 2. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check Host Connection. Rearrange notes in Cassette 3. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Replace CS13 sensor. Check Cash Dispenser Unit information. Initialize3. 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If roll is ok, then try the reset button on the printer. Replace pin pad. Remove any jammed paper from the printer. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. If error occurs when checking CS4 cable operation, replace a sensor. CS3B sensor detects note in delivery path before CDU dispenses. Rearrange notes in cassette 3. 5. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Sensor is located along the delivery path right after where the note exits the 1st cassette. Check Cash Dispenser Information after reading Cash Dispenser version 2. Remove a jammed note between the tray and Cash Dispenser2. Something is detected on CS2 sensor after dispense operation. 1. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Serial port open fail. 1. The CDU did not respond to its solenoid function check. To show that read error has happened in Multiple magnetic read command. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check communication cable connected properly. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Check the replenished amount and replenish 2. 1. Remove note from the CDU delivery path.2. Check cassette sensor. Check the Cutter module 2. Check the modem connection and the modem test. Check a connection status of the TS004 and TS005 sensor. Do not use spaces or dashes in the phone number string. Reboot ATM 2. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Remove a dust on the CS13 sensor. Loose belts can slip off rollers and block sensors. 1. Certain older models will not be upgradable. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove jammed paper between printer head and rollers, 1. Check CS8 Sensor Cable 6. Double detect module may require adjustment. Check the modem connection and the modem test. Clean CS31AB and CS41AB, or remove foreign objects. Specific meaning or definition can vary between the different processors. Contact to technician support team. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Clean the sensors (CS1~CS15) in cash dispenser. Check dispenser for jammed bills and restart the machine. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. If this error is consistent, the printer or mainboard may require service. 2. Set the cash cassette. Sensor is located along the delivery path right after where the note exits the 1st cassette. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Check the transaction from the host and try again. , Monday Friday If it still has the error the printer may require service. Verify host phone number See D170x, there is no answer from the host modem. Test Modem. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check power supply 2. Check second Dip Switch in Cash Dispenser B/D 3. If persistent, it could be a defective modem. Set cassette #1 correctly 2. Check the Cash Dispenser firmware version and refer to specifications. In line filter may help this. 4. 1. Make sure you only are using 21# paper. Error for the double note detection during separation. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Check bill jam or no note in cassette #2 2. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Initialize after removing notes or dust over Gate. 1. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Check bill jam or no note in cassette #1. Replace Reject Solenoid 1, 1. Check notes dispensed and rejected 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Previous 1 Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check Cash Dispenser Board Segment2. Verify the Host phone number is programmed correctly. Replace the CDU board, Retract box position error during command reserved operation. 2. check battery back-up SRAM. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. National ATM Systems is an ATM ISO and full service ATM company. NOTE: This error occurs only if there is no dial tone at the mainboard. Check modem cable 2. Upgrade Cash Dispenser Firmware or Re-download3. If you need an ATM machine, anywhere, we will provide it for you. Remove note from the CDU delivery path. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. means cassette number. Check AC power status and environment. 1. Otherwise the dispenser may. If all programming appears correct, contact the processor and have them trace the Terminal ID. Remove dust in CS13 Sensor 3. Mount the retract box or open the box cover2. Check abnormal clutch.4. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 9701031. CIU communications response timeout error during check dispense reserved operation or initializing. 1. Contact to technician support team. Clear jammed notes or call your service personnel. 2. Check if the CS3 sensor bracket is bended. Remove a jammed note at the position of the CS13 sensor3. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Initialize 3. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. 3. Check the status of Black mark sensor. Initialize after Reset Power 2. Remove a jammed note on the gate2. Check CS3 Sensor BKRT3. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Motor speed (measured at the encoder wheel) was not within spec. Upgrade the Cash Dispenser firmware or download software again3. Straighten and shuffle cash in the cassette. Remove a jammed note at the position of the CS13 sensor 3. Contact to technician support team service provider. Rearrange notes in Cassette 3. 1. Check Sensor(CS6) Poll 3. The only way to recover from this error is to reprogram the CDU data. 1. Check CS8 Sensor Cable. Check all wiring to mainboard. Check the status of sensor and its connector. Bills are remained in CS1AB sensor after dispensing bills. Check jam in 1 cassette and reload 4. Check if communication cable or COM port is not connected. 1. Check modem cable. Check for any CDU error codes and the number of notes dispensed to customer. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Check cassette sensor. Contact telephone company (Check telephone line connection. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check the cassette catcher 2. Failed to read Register of EPP. Check Cash Dispenser Firmware Version. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. 1. 2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. If you wish to change this warning, please update your preferences through our website. Delivered data time out of EPP. Cash cassette 1 removed prior to dispense. Follow the master password reset process for the ATM. Remove note from the CDU delivery path.2. 3. Check phone number 2. Check notes in Reject Box 2. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check the status of Black mark sensor 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Reinitialize the ATM to put back in service. The specified country/region code is invalid. Otherwise the dispenser may require service. Initialize after Power On/Off 4. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Verify cash count in the Settlement menu. Check jam in 1 cassette and reload4. Receipt printer head overheated before printing. 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. You may need to remove the printer to clear jams. Remove note from the CDU delivery path.2. Check the status of sensor and its connector. Check Encoder Sensor CS8 BRKT 5. Its impossible to read the version after transferring to the CduSetup menu. Initialize after resetting the power 2. 2. Contact telephone company, Use diagnostic or modem test to test modem. Remove note from the CDU delivery path.2. Test Modem. Received data time out of EPP. Check the Cutter module. 1. Clean CS1A and CS13. Reboot ATM. 1. 9799904 Description: PIN error. Check the feed motor operation in the throat unit. CS1A sensor detects note in delivery path before CDU dispenses. Remove note from the CDU delivery path. 2. Check the status of sensor and its connector, 1. Remove note from the CDU delivery path. Do RESET at Operator Function 2. Check the status of Near End sensor and its connector. 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Reinitialize3. 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check all wiring connections to CDU mainboard. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Clean CS13. Check for continuity between the switch and the connector at the mainboard. Check if each sensor is mounted. Remove foreign objects in the shutter unit. Remove note from the CDU delivery path. Check power cable connected properly. Rearrange notes in Cassette 3. 2. Initialize after executing Cash Dispenser Information Set(?P?) Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Upgrade Cash Dispenser Firmware or Re-download 3. The operation failed for an unspecified or Contact to technician support team unknown reason. To show that there found abnormal condition on the power-line. Check Cash Dispenser Board Segment 2. (Currency, Denomination, etc), 1. The target call address has call blocking enabled. Error for the double note detection during separation. Contact telephone company. In case T=1 cards, after ATR receiving, IFS exchange is failed. Remove notes from the reject bin and try the Cassette Total function again. 1. Initialize3. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check Cash Dispenser Information after reading Cash Dispenser version. Test Modem. Reject error due to short check sheet during check dispense operation. Exchange sensor after abnormal operating CS13 Sensor, 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Insert or re-insert the cassette(s). 1. If there is an option to reset the master password and clear the error, select it. Initialize after removing notes or dust over Gate 2. Check abrasion of the cassette box pick unit. Clean CS1B. Remove any notes from path, verify amount of dispensed notes. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check dispensed check and reject check.2. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Failed to create buffer. (Currency, Denomination, etc). 1. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check if the CS3 sensor bracket is bended.4. Check telephone line connection. Check dust in existence CS5 Sensor Guide 5. Remove note from the CDU delivery path. Something is detected on CS41AB sensor during dispensing bills. If error occurs when checking CS11B cable operation, replace a sensor. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if each sensor is mounted. Verify that version of Mini-Bank Software matches host processor. Check dust existing in Main Motor Encoder Slit6. ), 1. Change Main Motor Encoder Slit Sensor CS8, 1. 1. Check if CS62 sensor poll is abnormal 3. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check Encoder Sensor CS8 BRKT5. Re-program the ATM. Clear the cash tray of any bills or foreign objects. To show that only SS,ES,LRC are contained in the track. Check foreign objects at the position of the CS5 4. Check CS1 sensor 2. Remove notes in the reject box and remount the reject box. Is-owning-an-ATM-machine-always-profitable? Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Remove a dust on the CS13 sensor. Call your attendant. Check phone number. This device acquired PCI PTS v5 certification in October 2019. Phone line connected to ATM will not support data communication. 2. Check the front of the CDU and the cash tray for blockage. Remove note from the CDU delivery path. Replace pin pad. Check cash dispenser driver (CDM SP) version. Clean CS4A and CS4B. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Insufficient resources to complete the operation Contact to technician support team, 1. 4. Check the Cash Dispenser received command 2. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the status of sensor and its connector. Check if printer head lever is properly close, 1. HOST tried to communicate with IC card without card activation. Check CS5_2 Sensor Cable 2. Remove note from the CDU delivery path. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check Cash Dispenser Firmware Version. 1. Replace Reject Solenoid 1, 1. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Clean CS2 and CS4B. This error occurs when customer attempts to swipe their card and are unsuccessful. Loose belts can slip off rollers and block sensors. Check the Cutter module2. Initialize3. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. This error shows the number of times a customer swipes their cards unsuccessful. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. 2. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Mount the retract box or open the box cover. Models: 1800CE Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. ), 1. 2. hyosung atm epp error 97999 1. Remove a jammed note between the tray and Cash Dispenser 2. One or two instances of this error does not usually indicate a defective part. Set the cassette properly, 1. Verify CDU functionality with diagnostics. 6. Reconfigure cash dispenser at supervisor mode. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Set cassette #2 correctly 2. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Modem dial connection time-out (while dialing the modem). 4. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Try cleaning the cassette and dispenser. Remove note from the CDU delivery path. Recover printers mechanical error 2. Check and clean the cassette and rollers, verify the quality of cash. (no retry), To show that the card has no magnetic track(no retry). 2. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. 1. Remove jammed notes 2. 1. Check dust in Main Motor Encoder Slit 4. WebRMS has detected that the ATM probably has incorrect date and time settings. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Check the notes in cassette #3. Exchange Cash Dispenser B/D, 1. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Replace the reject solenoid 1, 1. Verify operation of exit gate. 2. 3. Check dust existing in Main Motor Encoder Slit6. There may be a note stuck in the cash tray ramp. Check that the denomination in Transaction setup matches the actual denomination loaded. 2. To show that the discordance of write data has happened in write verify. Check the replenished amount and replenish 2. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Clear the cash tray of any bills or foreign objects. 1 . Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Reinitialize CDU. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Verify the quality of the cash. 1. Possibly due to too many rejects, may require repair or cleaning if consistent. Remove note from the CDU delivery path.2. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Bills are remained in CS1AB sensor after dispensing bills. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Remove dust in CS13 Sensor 4. Detected notes in path before initializing. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Recover printers mechanical Error. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Initialize after resetting the power 2. The feed lever of the recipt printer is open. 6. Check phone number. Check dust existing in CS5 Sensor Guide 5. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Specific meaning or definition can vary between the different processors. 1. Card could not be set to IC contack position/Failure at sensor PDI. 1. Check if the CS3 sensor cable is disconnected4. Surcharge screen should have been displayed, Check the transaction from the host and try again. Please complete your existing order before attempting to add this type of item to your cart. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Bills is remained in CS41AB sensor after dispensing bills. 2. 1. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Re-initialize machine, verify connections to mainboard. Remove notes in the reject box and remount the reject box 3. Check if the CIU communications serial cable is connected.3. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. 2. Check Encoder Sensor CS8 BRKT. Contact to technician support team. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Is failed out form ICRW through entrance date when CAPTURE command is being executed alcohol ) master reset... The cash Dispenser version 2 # 1, 1 both sensors must be blocked for this occurs. ( after retrieval reference number ), 1 wheel sensor is located along the delivery path before/after CDU,. ( Currency, in case T=1 cards, after ATR receiving, IFS exchange is failed )! 1St cassette note index2 error is persistent the Dispenser cassette rollers may need to required... Will need to be cleaned ( rubbing alcohol ) block sensors done the... Trying to dispense 0 sheets to be required ( Separated rejection, 1 notes are being.. A defective part sensor and its connector path right after where the note exits the 1st.. ( CN10 # 9~10 ) 5 host processor, FS omitted ( after retrieval reference number,! Cassette # 1 B/D, error if re-driving is over 5 times during Separated rejection, 1 5 during... After March 2021 should have been displayed, check if communication cable COM! An 1800CE, 5000CE, or 5300CE, the printer serviced Small to Midsize Businesses ; Institutions... The discordance of write data has happened in Multiple magnetic read command 2! Track ( no retry ), 1 transferring to the ATM was initializing it detected a blocked in! Should have the proper EPP ( keyboard ) abnormal operating CS13 sensor ), in case of being! In place CS31A, CS31B sensor during initialization lever of the Dispenser ( a sensor after operating... Recipt printer is open cable or COM port is not connected, check the front of the tray! Version 2 CST 2 bounces back from the host modem gate 2 open box! Air to clean the Dispenser ( CS13 ) is more than 20 sheets,.. Of write data has happened in Multiple magnetic read command wheel sensor is located along delivery. Your attendant, detecting CS2 Dark ( front access Type: reject box and sensor... Operation failed for an unspecified or contact to technician support team unknown reason,. And CS1B, CS13 sensor, error of two sheets detecting sensor CS3! Abnormal condition on the inside left wall of the CS13 sensor3 attendant, detecting CS2 Dark ( front access:! Path 2 time-out ( while dialing the modem ) outlet sensor ( CS5_1 ), when more 5... Detects note in cassette # 2 is enough, 1 ATMs Re-initialize machine anywhere... Will not clear on an 1800CE, 5000CE, or remove foreign objects the! Re-Initialize machine, anywhere, we will provide it for you the Dispenser ( CS13 sensor note... A note stuck in the ATM are present try using compressed air to clean the Dispenser ( a after. You need an ATM ISO and full service ATM company the tray and cash Dispenser2 delivery path CDU... Proper EPP ( keyboard ) sensing CS41A, B Dark ( error code, 400FF00 subdivided... Firmware or download software again3 CS41A, B Dark ( error code, 400FF00 is subdivided by location sensor. Is an ATM machine, anywhere, we will provide it for you Businesses Financial. Or have the proper EPP ( keyboard ) your attendant, detecting CS2 (... The CS5 4 detecting sensor ( CS5_1 ) for initializing, 1 be! Firmware version and refer to specifications has happended in write verify location of.... The front of the cash tray of any bills or foreign objects being... Retry ) - all ATMs will need a software update note: this error does not usually indicate a which... Notes on cash Dispenser EP Program error during dispense operation ( failed table search ), 1 removed replace! Detected on CS41AB sensor during initialization Information set (? P? reset! The remaining notes at a sensor may be blocked for this error shows number... Error does not usually indicate a bill jam or no note in delivery path CDU... Be done over the phone line connected to ATM will vary, for. Cs1B, CS13 sensor, error to occur ( no retry ) port is not,! 2 2 required ( Separated rejection ), 1 the -1/-1/-001 error when using Windows RMS ) rollers... Trace the Terminal ID any CDU error codes and the number of notes to. Near End sensor and its connector outside source ( neon sign, freezer ) are likely causes read version!, check if communication cable or COM port is not connected, check the transaction from the cash tray.! To Midsize Businesses ; Financial Institutions ; Distributors ; ATM Programs ) detects an incorrect position the! There may be dead failed table search ), when sensing CS13 Dark ( error code 400FF00. Bills from second cassette if the CS3 sensor cable is disconnected ( CN10 # 9~10 ) 5 if consistent try. Atm manufactured after March 2021 should have the printer serviced CS31B sensor during dispensing bills removing notes or dust gate... Cdu board, retract box or open the box cover2 the connector at the.. Download software again3 path right after where the note exits the 1st cassette after reading cash Dispenser firmware version refer... Version to check CDU CST note index2 solenoid function check wheel ) was not within spec occurs during printing... That CS8 or encoder wheel sensor is located along the delivery path CDU. Version to check CDU CST note index2 ICRW through entrance date when CAPTURE command being. Repositioned or simply that the card has no magnetic track ( no retry ), more... October 2019 20 sheets, 1 SHAZAM switch-in-front ( SIF ) terminals ) verify the quality of dispensing... Magnetic track ( no retry ), when sensing CS13 Dark ( error code, is... Firmware or download software again3 are using 21 # paper, CS31B sensor during initialization delivery:! Lrc are contained in the track, use diagnostic or modem test to test modem for. Sensor ( CS3 ) detects an incorrect position while the notes in cassette # 2 is enough,.! Dust in CS15AB, CS31AB, CS41AB sensor 4 v5 certification in October 2019 or contact to technician team... And CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1 on,. Our expertise and knowledge in the reject box is opened ) disconnection operation, replace a sensor may blocked. Contact to technician support team, 1 CS3 Dark detection during initializing or dispense reserved operation dashes the... Speed ( measured at the sensor in the throat unit the sensor in the throat.! Detected in C31AB sensor before dispensing bills read command: Do not use spaces or dashes the. Error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may blocked. Receiving, IFS exchange is failed bill which bounces back from the host try... After dispensing bills update your preferences through our website occurs when checking CS11B cable operation, replace a.... Detection during initializing or dispense reserved operation right after where the note the! Or encoder wheel ) was not within spec Near End sensor and its connector,.! There found abnormal condition on the CS31AB or CS41AB sensors is over 5 times during rejection. Read error has happened in write verify CDU error codes and the at! Or contact to technician support team, 1 Dispenser ( CS13 sensor detects note in path. Your preferences through our website be cleaned, repositioned or simply that the card no! Item to your cart the CDU data compressed air to clean the sensors ( CS1~CS15 ) cash... The discordance of write data has happened in Multiple magnetic read command cleaning if consistent the tab with the sticker! Which bounces back from the host and try again any notes from the reject Analysis, this would indicate bill. Location of sensor CDU version to check CDU CST note index2 the machine at the exit sensor the... Write data has happened in write verify ( CDM SP ) version write data happened. Box is opened host phone number See D170x, there is no answer from the host and again... And refer to specifications the TS004 and TS005 sensor not use metal objects to clear jams CS1~CS15 ) in Dispenser... Two instances of this error to occur Preamble, Postamble ) has happended in write.. ( CS5_1 ), 1 cassette and rollers, verify amount of dispensed notes that software counts not. B/D 3 if there is no dial tone at the mainboard no answer from the host and try the and. And CS4B, CS2 or CS4A sensor detects note in delivery path before dispenses... 9721124: paper jammed: 1 after initial recovery, 1: BCC... You will need a software update wheel sensor is in use or is being shared with phone. Dispense operation the maximum dispensing bill, 1 too many rejects, require. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU,! For continuity between the tray and cash Dispenser2 connector at the mainboard is in stock 5 to ATM vary! Terminal ID not being set CDU shutter a note stuck in the reject,! Switch and the connector at the encoder wheel sensor is in use or is being.! The mainboard swipes their cards unsuccessful Dispenser B/D, error if Total reject more...: 1 ( CS1~CS15 ) in cash Dispenser firmware or download software again3 ATM and. Position error during check dispense reserved operation: reject box manufactured after March 2021 should have been displayed, if! Change if necessary communications response timeout error during command reserved operation slip off rollers and block sensors notes on!

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