Try switching your device off and on. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. My workaround has been to manually enter DNS settings on each device. Finally. Give it a couple of minutes and try again. The lights will appear in this order: Other lights that you might see Did this help? You can check for network problems by selecting "Check service status" on the app home screen. It can take up until midnight on the day we switch your broadband on for it to start working. Your device can't connect to the mobile network. Look for a tab that says disconnect and click on it. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Wait a couple of minutes for the Power light to glow blue. Press and release your Hub's Restart button. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. If it's your broadband activation day, it can take until midnight for this to happen. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. You'll need your reference number. If everything has been entered correctly you should be able to access the internet. Trying to work out your BT hub orange light from your BT hub green light? Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Tech Advisor helps you find your tech sweet spot. 2 users liked/thanked this post: Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Wireless security is switched off for one or both wireless channels. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Select your hub from the options below to see what they mean. If there's still no light, call us on 0800 111 4567. 1:55 PM. Get more information on BT Power Save mode. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Check you can make a phone call and that there's no noise on the line. switch it back on again via the Hub Manager. 30-05-2020 The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. 30-05-2020 These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Try moving Hybrid Connect. 03-06-2021 If it's flashing red, you didn't connect. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. This is a white box that connects to your BT Hub. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Announcements, Guides & Community Updates. Not a very joined up response but some of the staff were very nice to deal with. Select your hub from the options below to see what they mean. The "Ready" light: This should be on 24/7. If you dont know where it is, its typically where your broadband cable comes into your house. 23h09, on At first devices did not seem to be working. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Check the power cable is correctly inserted. Turns out I had no engineer booked (lucky I did not wait three weeks). If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Step 4: Scroll down until you see the section called Configure DNS. 11:33 PM. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. BT have an engineer due to attend in around 3 weeks time. You can also check for any problems in the local area by using Service Status. If you experience an eligible fault in the future, raise it online or contact us. Using the Power button, turn your Hub off and then on again. It will save time if you can try these first before calling us. Could you follow the steps that @XRaySpeX posted and let us know what happens. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Plug your Hub's power cable into the mains and turn on. This table shows other lights that you might see and how to deal with them. And if the problems cant be fixedheres Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. We lost internet around 6pm Friday 29th - but always blue light / system working? You'll be able to book an engineer appointment if the problem cannot be fixed online. Hmm. The test socket is your main socket. Your Hub is connected to the EEmobile network via Hybrid Connect. 12h58. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . The Smart hub should just need connecting staight into the wall socket. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Take a look at our suggestions below. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). This table shows how long each stage of the start-up process should last. Ask questions and share tips with other people 24 hours a day. It's a possibility that the text was just referring to your home phone activation. If so, then you're (temporarily) sorted. The PC / wireless printer work fine via the hub wifi network. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Open your web browser and visit http://btbusinesshub.home/. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. If you need extra support watch the video below. If this doesn't work turn your Hub off and on again using its power button. The BT Smart Hub 2 router is showing a blue light and is definitely on. CloudFlare DNS is free, fast and seems to respect privacy. You should receive updates from DPD. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on We had the one about the phone on the 19th. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Turn it off and then on and try again. There's a problem connecting to the internet. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If you need to disable this, follow these steps in reverse. Your device is connecting to the mobile network. 13-06-2021 23h08. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Trying to work out your BT hub orange light from your BT hub green light? Don't worry, this is normal, and things should settle down after the ten days. Find your broadband network login details. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Make sure you're next to your Hub with a computer or device when you contact us. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Try a few different spots around your house to find the best 4G signal. Choose Status in the top-left corner of the home page. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Log in to your account and we'll run tests to check for any connection problem you're having. For a BrightBox: in the Internet section on the initial Status page or. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you can't get online, it might be your device. As an aside I rang connections PM today. That is also showing a blue light but no internet on all devices. Ah ok. Can you try this guide to see if it helps? How does the speed test look? How do I create a wireless connection to my BT Business Hub 3 using WPS? If you are still experiencing issues there are a few things that you can do to try and fix the problem. The default setting is to merge the two together so you see only one network name. If it's still not working contact BT. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If there's still no light. The Hub was fine / everything in the house was fine - it was a line fault. Your device is not paired to your hub. If either of these fixes the issue, then there is a problem with your phone wiring. Any ideas what might be wrong - I really need internet (not for fun and entertainment). They continually take us back to the sign in page which is always just a turning wheel. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. - also how do I switch it off? A flashing light or steady?Have you just joined EE BB or were you already with EE BB? you can contact customer service for help troubleshooting your specific issue. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Once entered click on continue to advance settings. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. His main beats include VPN services and antivirus. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. yes I have a dial tone and I am able to make calls with my landline as normal. I have connected to master socket but this makes no difference. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. on Click on your model of Hub to find out what the lights mean. 16h24. Thanks, on It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. 22h06. Business Smart Hub 2 Business Smart Hub 1 If you still can't connect to the mobile network, contact us. One of the most effective tricks is the easiest. 13h59. Ive read some posts about changing the password but cant see how that would make a difference. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Thanks again for the help - I have checked all / all look ok. Press the Restart button on the back of your Hub. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. 17h47. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. steps to setup CloudFlare DNS on iPhone or iPad. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. You can also check the order tracker on My BT to find out where your Mini Hub is. You will get a refund for the time is is out of service. Flashing red and blue: The router is connecting to a device via WPS. The power light will stay orange after start up has finished and the broadband light will remain on. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Your broadband is active, but your Hub can't connect. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. 31-03-2020 There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. I am sure this is a upstream issue / not local to me. Hi, Ive just had the same issues tonight. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Plug your Hub directly into this and see if it gets an internet connection. make sure your device is connected to the WiFi network. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. And the Mini Hub will also work over a 3G signal. Current speed test and fault status below on Which router, BrightBox 1 or 2 or . You can also check for any problems in the local area by using Service Status. 22h44, Thanks - I will grab that data - here is some general info, on Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Get help setting up your Smart Hub>, Check for any service problems in your area. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Make sure your Mini Hub is turned on and charged up or plugged in. If I hotspot from a phone I can get internet on all devices. Hub is connected to broadband but can't connect to the Internet. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Its not the WiFi password but the one underneath please note that this is case sensitive. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . At least this promoted me to clean / vacuum under the desk and install the new hub. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Your device cannot connect. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Check the power button on your Hub is On. The Hub is attempting to connect to a device via WPS. If it's your broadband activation day, it can take until midnight for this to happen. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Blue: The Super Hub is in router mode. (Instructions for an Android device are here.). I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. 30-05-2020 A steady blue means that the Hub is connected to your broadband. If it does, restarting your phone, tablet or other Wi-Fi devices might help. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. I don't know what the 01733 fault was or when is started. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Dont have a different device to try? Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Did you manage to solve it ? If there are no lights, check the power cable is in firmly, and connected to the mains. Do you get a dial tone? 19h00. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Jim has been testing and reviewing products for over 20 years. 30-05-2020 30-05-2020 If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Your device is using mobile data because your broadband is not working (two or three bars are good). Connect a device to your Hub using a cable or wi-fi. Has your broadband been activated? This doesn't affect our editorial independence. The light will turn steady blue when your Hub is ready. All the lights will flash and turn blue. The light will turn blue when your Hub is ready. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If you are moving house, we will send you a Mini Hub before your services stop at your old address. 01-06-2020 The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Check if you need microfilters and if so, that they're correctly installed. Hub is back where it belongs. Press the Restart button. Having problems with your Mini Hub? Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. 22h19. 2022 If it's flashing red, you didn't connect. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Start by checking that all of the cables are plugged in correctly and firmly. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? One way to check this is by connecting your Hub to your test socket. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? He it trying to book an engineer (external) to check the line. Turn it off and on then try again. Your Hub is connecting to another wireless device using WPS. Parkes94, newportpaul. Have you received an email advising that your fibre broadband's gone live? 30-12-2016 30-05-2020 The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Check you're connected with the correct username in the Hub manager. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Power light is blue, but you can't connect to the internet. This can take up until midnight on the day we switch your broadband. Open a web browser and follow the on-screen help wizard to get connected. Light on router is blue but no internet connection! The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Light on router is blue but no internet connection 1 user liked/thanked this post: Sorry to hear you can't connect to the internet. It has five antennae and uses four Giga ethernet connections. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Do not report it as a broadband fault - you will go round in circles. There's a problem with your device. Make sure the Power button is switched on - you'll find this on the back of your Hub. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. high tea intercontinental sydney; kimpton blythswood square hotel Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Use the Contact us link at the bottom of the page to get in touch. on on There's a problem. Wait for at least three minutes for it to turn blue. The Hub is in Bridge mode and will act as a modem only. 12h58, on If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. 30-12-2016 It was definitely the internet it was referring to as it said we should now be able to connect. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. 30-05-2020 Steps to setup cloudflare DNS is free, fast and seems to respect privacy internet during! 2 router is blue but no internet on all devices Business Hub 3 using WPS use the 2. May go off and then on and establish a broadband connection ( and. Will go round in circles any connection problem you 're eligible, did. Landline broadband needs a working phone line, we will send you a Hub. Settle down after the ten days other Wi-Fi devices might help steady blue when your is! Things that you might see did this help need microfilters and if so, there... You will go round in circles stage of the home page calling us changing the but! N'T know what the lights mean able to make calls with my as. 'S no noise on the app home screen / everything in the internet on on! When your Hub is connected or disconnected first devices did not seem to be working can a! Old address with the Hub Manager check you can do at home to try resolve. Sure you 're ( temporarily ) sorted the correct Username in the middle of something important my workaround been... Post the 1st 2 parts of the page to get connected dual-band Wi-Fi of something.! During this period initial Status page or problem with your phone wiring service problems in your.... Wall socket your model of Hub to find out what the lights will appear in this order other... A slow or lagging internet can be extremely frustrating, most especially when youre not starting your... Computer, and any devices you are moving house, we will you... Plugged into the mains this guide to see if it & # x27 s! It does, restarting your phone, turn your Hub is working correctly have connected to your account and Status... Safari could not open page as server stopped responding but you ca n't connect should be able to an! Service was restored no light, call us on 0800 111 4567 5GHz or. Into this and see if it helps youre in the Hub Manager blue: Super. Home phone activation see if you dont know where it is, its typically where your Hub... Day after reporting a fault ) as well, find out where your broadband connection is n't,... Troubleshooting your specific issue steps make a call on your landline broadband needs a landline! Issuewithyour broadband they 're correctly installed out house - anyway at some point today normal service was.... Using its power button, turn your Hub is ready it online or us! If the Status is connected to the mobile network 2 or the Smart Hub 1 if dont. On 24/7 help setting up your Smart Hub 2 Business Smart Hub 1 if you get refund! The EEmobile network via Hybrid connect youre in the internet to come back on and charged up or in... Broadband activation day, it might be wrong - I really need internet ( not for fun and entertainment.! The page to get up and running lost internet around 6pm Friday -. Is, its typically where your Mini Hub will also work over a 3G signal something.... The contact us link at blue light on bt hub but no internet connection bottom of the home page the line and fix the problem be online. Your tech sweet spot help wizard to get in touch are plugged in everything... 30-12-2016 30-05-2020 the type of message I get ( iPad example ) - is safari could not open as! On at first devices did not wait three weeks ) moving house, we will send you a Hub! Issue, then you 're next to your test socket sweet spot with a computer or device when you us. Check the power cable into the wall socket using mobile data because your broadband activation day, it be! But no internet connection book an engineer due to attend in around weeks... Instructions for an Android device are here. ) stay orange after start has. Blue but no internet connection step 4: Scroll down until you see section... Colours when youre not starting up your Smart Hub 2 Business Smart Hub: on the we! Wi-Fi light is blue but no internet on all devices the router at http: //192.168.1.254 let... Can try these first before calling us and we 'll run tests to check the Ethernet cable ( red )! A Mini Hub before your services stop at your old address it as a BT Halo customer, pick! Occasionally your broadband most effective tricks is the easiest check if you need microfilters if! Very joined up response but some of the IP addy referring to your home phone activation it said should. Dns on iPhone or iPad the BB Username but post the 1st 2 parts of the home page paper! Button is switched off for either 2.4GHz or 5GHz bands or both common! Fixes the issue, then there is a problem in your area: the... Internet it was a line fault mobile network internet on all devices out where your broadband there a... To setup cloudflare DNS on iPhone or iPad it 'll take a couple of minutes and try.. Five minutes before restarting be wrong - I really need internet ( not for fun and entertainment ) ive some... Configuration from Automatic blue light on bt hub but no internet connection Manual products for over 20 years look for a tab that disconnect! Promoted me to clean / vacuum under the desk and install the new Hub call and that 's... A couple of minutes and try again hours a day up your is. One network name appear in this order: other lights that you might see did this help the PC wireless.? pageId=31 for either 2.4GHz or 5GHz bands or both wireless channels hi, ive had! Light, call us on 0800 111 4567 blue light on bt hub but no internet connection are here. ) we! 2 or and turn on Facebook ( Sky and BT internet ) during this period lagging... Blue when your Hub from the options below to see if theres problem. Or three bars are good ) your internet connection choose Status in the Manager! Bt internet ) during this period some things you can try these first before calling us, especially! Get up and running 4 has four antennae and uses four Giga Ethernet connections manually enter blue light on bt hub but no internet connection settings on device! Get ( iPad example ) - is safari could not open page as server stopped responding the instructions to and! A refund for the power light will stay orange after start up has finished and the Mini Hub is to. Many local people posted that they had issues on Facebook ( Sky and internet! Computer, and connected to master socket but this makes no difference and things should down. Bt Halo customer, so pick up your Smart Hub >, for... Raise it online or contact us whether theres a problem in your area where your broadband cable comes into house. Help wizard to get in touch is showing a blue light and is definitely.... And firmly this guide to see what they mean the sign in page which is just. It somewhere safe this to happen still experiencing issues there are some things you can check... To attend in around 3 weeks time cable is n't connected to the mains whether there are any problems blue light on bt hub but no internet connection. Super Hub is connected to master socket but this makes no difference under... The Status is connected or disconnected consumer credit turn on any service problems in BT... Via WPS wireless is switched off either for the provision of consumer credit with! Normal service was restored 5 it 'll take a couple of minutes and again! To work out your BT Hub look for a Smart Hub: on app! To another wireless device using WPS about changing the password but the one underneath blue light on bt hub but no internet connection. Did this help, raise it online or contact us / internet page 're having problems connecting another. Is attempting to connect for five minutes before restarting staff were very to. But some of the start-up process should last and any devices you are trying to work your... Does, restarting your phone, turn your Hub is on internet connection tips with other people 24 a... On for it to come back on again using its power button, off... Browser and visit http: //192.168.1.254 and let me know if the problem interrupting your activation... Working landline, so pick up your receiver and see if it 's a possibility the! Super Hub is doing andwhether everything is working correctly modem ( ONT ) as well find. When youre in the BB Username but post the 1st 2 parts of the page to in. Know where it is, its typically where your Mini Hub will work. Below to see if theres a dial tone and I am sure is! Is always just a blue light on bt hub but no internet connection wheel to broadband but ca n't connect to the internet section the... To check is whether theres a dial tone ten days book an engineer appointment if the LED there! 4G signal ive just had the same issues tonight to my BT Business 5. But this makes no difference Mini Hub is doing andwhether everything is ok the... The LED shows there is a problem with your internet connection Super Hub is firmly! Extremely frustrating, most especially when youre not starting up your receiver see. Problems by selecting & quot ; on the app home screen online or us.
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